Accessibility Statement

    Empire Title Service is committed to ensuring accessibility for individuals with disabilities.

    Our Commitment to Accessibility

    Empire Title Service is committed to providing equal access to our services for all individuals, including those with disabilities. We strive to comply with the Americans with Disabilities Act (ADA) and other applicable accessibility standards in all aspects of our business operations.

    We believe that everyone deserves equal access to information and services related to real estate transactions, and we continuously work to improve the accessibility of our website and facilities.

    Website Accessibility

    Our website has been designed with accessibility in mind and includes the following features:

    • Keyboard navigation compatibility
    • Screen reader compatibility and alt text for images
    • High contrast color schemes for better visibility
    • Scalable fonts and responsive design
    • Clear and consistent navigation structure
    • Descriptive link text and form labels
    • Accessible forms with proper field identification
    • WCAG 2.1 AA compliance standards
    Viewing Accommodations

    We provide viewing accommodations for individuals with visual impairments or other disabilities that may affect their ability to access written materials:

    • Large print versions of documents and contracts
    • Electronic formats compatible with screen readers
    • Audio recordings of important documents upon request
    • Magnification tools and assistive technology support
    • Extended time for document review when needed
    • Alternative format delivery (email, postal mail, in-person)
    • Braille documents through certified translation services

    Note: All viewing accommodations are provided at no additional cost to the client. Please allow 48-72 hours advance notice to prepare specialized formats.

    Communication Accommodations

    We offer various communication accommodations for individuals with hearing impairments:

    • American Sign Language (ASL) interpreters for closings and meetings
    • Written communication options for all verbal exchanges
    • TTY/TDD telephone services
    • Video relay services for remote communications
    • Email and text message communication preferences
    • Assistive listening devices for in-person meetings
    • CART (Communication Access Realtime Translation) services
    Physical Accommodations

    Our office facilities are designed to be accessible to individuals with mobility challenges:

    • Wheelchair accessible entrance and parking
    • ADA-compliant restroom facilities
    • Accessible seating arrangements in meeting rooms
    • Wide doorways and corridors for mobility devices
    • Adjustable height tables for document signing
    • Alternative meeting locations if needed
    • Service animal accommodation
    Cognitive and Learning Accommodations

    We provide accommodations for individuals with cognitive or learning disabilities:

    • Simplified language explanations of complex terms
    • Extended time for document review and decision-making
    • Step-by-step process guides and checklists
    • Verbal explanations of all written materials
    • Multiple review sessions to ensure understanding
    • Support person accommodation during meetings
    • Visual aids and diagrams to explain processes
    How to Request Accommodations

    To request accessibility accommodations, please contact us as early as possible, preferably at least 48-72 hours in advance. You may request accommodations by:

    Phone

    (765) 935-9966

    Email

    accessibility@myempiretitleservices.com

    When requesting accommodations, please provide:

    • Type of accommodation needed
    • Date and time of your appointment or service
    • Any specific requirements or preferences
    • Contact information for follow-up
    Feedback and Accessibility Concerns

    We welcome feedback about the accessibility of our services and website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

    Accessibility Coordinator

    Empire Title Service

    40 South 8th Street

    Richmond, IN 47374

    Phone: (765) 962-3300

    Email: accessibility@myempiretitleservices.com

    We will respond to accessibility feedback within 5 business days and work to resolve any identified barriers as quickly as possible.

    Third-Party Content and Services

    While we strive to ensure that all content and services provided through our website are accessible, some third-party content or external links may not meet the same accessibility standards. We are committed to working with our vendors and partners to improve accessibility wherever possible.

    Ongoing Accessibility Efforts

    Empire Title Service is committed to continuous improvement in accessibility:

    • Regular accessibility audits and testing
    • Staff training on disability awareness and accommodations
    • Technology updates to improve accessibility features
    • Collaboration with accessibility experts and consultants
    • Monitoring of emerging accessibility technologies and standards
    • Regular review and update of accessibility policies
    Legal Compliance

    This accessibility statement demonstrates our commitment to compliance with applicable accessibility laws and regulations, including the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.